Refunds and Exchanges
We want you to be delighted with your purchase from Pippy Pal If you are unsatisfied, you may return or exchange your item(s) within 30 days of receipt.
Eligibility for Returns and Exchanges
- Items must be returned in their original packaging, with all tags attached.
- Items must be unworn and unwashed.
- A copy of your receipt must accompany the items.
Non-Returnable Items
Items purchased on sale or clearance cannot be returned or exchanged.
Return Process
- To return or exchange an item, please contact us at info@pippypal.com to obtain a return authorization number (RAN).
- Once you have received your RAN, pack your item(s) securely and include a copy of your receipt.
- Ship the package to the address provided in your return authorization email.
Refunds
Once we receive your returned item(s), we will inspect them and process your refund within 5 business days. Refunds will be issued using the original form of payment used for the purchase.
Exchanges
If you are exchanging an item for a different size or color, please specify your request in your return email. We will ship the replacement item to you once we receive your return.
Shipping Costs
You are responsible for the cost of shipping your return or exchange item(s) to Pippy Pal. We will cover the cost of shipping the replacement item to you.
Questions
If you have any questions about our return and exchange policy, please contact us at info@pippypal.com.